Contact Us  

 Little Craft Shop
Unit 135,
Ashbourne Industrial Estate,
Ashbourne,
Co.Meath.

Tel.: 01-835 22 62 
Mobile: 086-026 78 78
Email:  littlecraftshopireland@gmail.com

Mailing List

Please enter your details below and we'll add you to our mailing list. You'll also receive a discount code that you can use from time to time throughout the year and get great discounts! ***This discount can be applied once an initial purchase has been made either in store or online before your application can be processed.

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 TERMS & CONDITIONS

Little Craft Shop - Terms & Conditions

Returns are accepted if items are deemed faulty or damaged, please make a full report by email within 48 hours of receiving the order.  

Any missing items from orders must be reported by email within 48 hours of receiving the order.  Items marked "to follow" are currently out of stock and will be shipped out as soon as they return to stock at no additional charge.

Due to the nature of "Handmade" and "Individually Created" items means that colour, shades and designs may differ slightly from the pictures advertised.  We also reserve the right to change or substitute embellishments and materials used with similar, like for like and or same value alternatives if stock levels of such materials change.  We reserve the right to make these changes without consulting the customer.  Every endeavour is that if changes are made they will be of same quality and same value.

Shipping

Items damaged during shipping should be reported to the shipping agent/An Post and a claim lodged with them.

Prices 
Prices are quoted subject to currency fluctuations and therefore we reserve the right to change prices without prior consent.


Special Offers - Sale Items 
All Special Offer/Sale deal items are sold on a "first come, first serve" basis. Quantities are limited and once sold, they will be removed from the website. In the event an item/product has been sold out we reserve the right to replace for a most similar item of same value or to issue a credit note to be spent within 6 months of the issue date.

Discounts on offer to customers can change at the discretion of Little Craft Shop at any time or cease completely without further notice.


Email Marketing
 

Products that are advertised with prices listed are only valid for 17 days from the day the marketing information is sent out to customers.  We reserve the right to change pricing without notice.  Products may also vary in specification and we do not guarantee that the same product will be available at the time of purchase due to stock limitations and supply.


Ordering
 

To assist in prompt dispatch, please use the correct product codes and descriptions as supplied on the website. Failure to use correct product codes will delay your order as priority will be given to orders placed with correct product codes. Orders can be sent by email or purchased via our shopping cart facility. All items in stock will be shown on the website, however, we do not guarantee that a product will be in stock at the time of order even though the website might show that the item is in stock at that particular time.  In such circumstances either a credit note will be applied to be spent within 6 months of the issue date or the item will be put on a back order.


Delivery - Ireland/UK/European Destinations

Little Craft Shop are not responsible for deliveries which are not registered or recorded. We cannot be held responsible for orders after they are shipped.  You can choose either An Post Standard Postage (not registered) or An Post Registered (registered up to a maximum of €300 insurance value)

Any claims for non-delivery, shortages, or breakages must be made in writing within two days of delivery.  If the complaint is deemed to be the responsibility of the shipping agent then a complaint will have to be taken up with the shipping company and the outcome will dictate the action.

NO CLAIMS WILL BE ENTERTAINED AFTER THIS PERIOD.

Warranty and Returns 
All products sold by Little Craft Shop are guaranteed for a period of 12 months from date of invoice/sale.  Faulty products will only be exchanged, credited or repaired by Little Craft Shop after the manufacturer has completed their report. Warranty claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated and a copy of the relevant invoice/sale against which the goods were purchased is enclosed. Any goods returned incomplete i.e. packaging missing, accessories missing, etc. will not be replaced or credited. Similarly, any goods found to have been misused i.e. products used incorrectly or outside of the manufacturers recommendations, will not be replaced or credited. These will be repaired and charged to the customer or returned to the customer in the condition that they were received by Little Craft Shop. Any goods returned to Little Craft Shop that are not found to be faulty will be returned to the customer and a charge made, so please endeavour to check the goods before returning them.  Some Little Craft Shop suppliers will require the complaint to be taken up with the manufacturing company direct, this will occur if that company had a direct returns policy already set up.

 

RETURNS MUST BE SENT BACK AT THE BUYER‘S EXPENSE AND CHARGES MUST NOT BE DEDUCTED FROM PAYMENTS.

Returns will only be accepted by prior agreement and will be at the companies discretion and on an individual basis.  Items returned for any reason must be returned within a period of 14 days/10 working days and be returned in the original packaging.  Items not returned in the original packaging or outside the 14 days will incur a charge/deduction in any reimbursement as the resale value will be affected, a re-stocking charge will be made between 25-40% of the current r.r.p (recommended retail price) or the purchased amount paid at the time of the purchase.

Items returned outside the 14 day cooling off period will be at the discretion of Little Craft Shop.

Re-stocking Fee 
A re-stocking fee can also be applied to items ordered but not yet received, Little Craft Shop reserves the right to charge 20% re-stocking fee of the total cost of the order should a customer decide not to go ahead after their order has already been placed and/or shipped by us or our suppliers.

Items returned to Little Craft Shop having already been shipped out will also incur a Re-stocking Fee of between 20-40% excluding any return costs which the customer themselves will be responsible for.